1. Return Eligibility

• Items must be returned within 30 days of delivery.
• Products must be in their original condition, unworn, and with tags attached.
• Sale items cannot be returned unless faulty or damaged.

2. Return Process

1. Contact us at info@kofaya.com with your order number and reason for return.
2. Follow the instructions provided by our team.
3. Return items using a trackable shipping service.

3. Refunds

• Approved refunds will be issued within 7–10 business days to the original payment method.
• Original shipping costs are non-refundable.

4. Exchanges

• Exchanges are only available for defective or damaged items.

5. Return Shipping

• Customers are responsible for half payment for the return shipping fees unless the return is due to a Kofaya error.