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Overview
Here is a legally compliant text for the “Refunds and Returns” section of your website:
Refunds and Returns
At Kofaya, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.
Eligibility for Returns
- You may return any item within 14 days of receiving your order.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Please note that only orders with a total value of 50 Euros or more are eligible for returns.
Return Process
- To initiate a return, please contact our customer service team at [your email address] within 14 days of receiving your order.
- Once your return request is approved, you will receive instructions on how to send the items back to us.
- Please note that the cost of returning the item(s) is your responsibility.
Refunds
- Once we receive your returned item(s) and verify their condition, we will process your refund.
- Refunds will be issued to the original payment method within 14 days of receiving your return.
- Shipping costs are non-refundable.
Exchanges
- We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order.
Non-Returnable Items
- Certain items, such as personalized or custom-made products, are not eligible for returns.
For any questions or concerns regarding our refund and return policy, please contact us at info@kofaya.com.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Wielandstr. 19, 90419 Nürnberg.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.