1. Shipping Locations

• We ship to Germany.
• If your location isn’t listed, please contact us for assistance.

3. Delivery Times

• Local deliveries: 5-7 business days.
• International deliveries: 7–14 business days.
• Delivery times may vary due to customs or unforeseen delays.

4. Shipping Costs

• Shipping fees depend on the destination and weight of the package.
• Free shipping is available for orders over €150.

5. Order Tracking

• Once your order is shipped, a tracking number will be emailed to you.

6. Delayed or Lost Packages

• If your order hasn’t arrived within the estimated time, contact us at Info@kofaya.com.
• Kofaya is not responsible for delays caused by customs, weather, or courier issues.

7. Damaged Items

• If your order arrives damaged, email us with photos and your order number within 7 days of delivery.